Résumé

Specialties

Pursuing: Master of Science in Computer Information Science
La Salle University
Philadelphia, PA

Bachelor of Science in Business Administration
La Salle University
Philadelphia, PA

Associate of Arts in Business Administration
Bucks County Community College
Newtown, PA

Associate in Specialized Technology in Graphic Design
CHI Institute
Southampton, PA

Web Services Specialist
Law School Admission Council (http://www.LSAC.org)
Newtown, PA
September 2008 to Present

Assisted in the development of new web pages and applications, following strict XHTML and CSS standards
Analyzed and modified existing web pages in the interest of user accessibility
Administered WebTrends and Google Analytics on LSAC.org and the company’s intranet
Created and maintained online surveys with SurveyGizmo
Assisted with routine web maintenance and online marketing efforts, including social media sites and weblogs
Provided web QA support as needed

Information Systems Specialist/QA Analyst
Law School Admission Council (http://www.LSAC.org)
Newtown, PA
September 2006 to September 2008

Provided first and/or second level technical support to internal employees and external customers
Diagnosed and documented technical issues with the company’s web site, in-house software, and proprietary software (Outlook/Exchange, Adobe Acrobat, Internet Explorer, etc.)
Attended Symantec Ghost Solution Suite 2.0 training in New York
Administered Symantec Ghost Solution Suite for maintaining approximately 300 machines, capturing and deploying images and AI packages
Administered Webroot Spy Sweeper for approximately 300 machines
QA tested online law school applications to verify that they function according to the schools’ requirements
Contributed to documentation for law school application creation, QA testing, and modification
Trained and assisted co-workers in the law school application QA process
Trained and assisted co-workers to support Macintosh users